Banyan Work Health Solutions has merged with Disability Management Institute (DMI)! We'll be known as DMI going forward. Services currently offered by Banyan will continue to be offered, without interruption, through DMI, including rehabilitation and speciality services, and coaching and training.
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Specialty Services

Twenty Additional Services to Enhance Your Case Management Outcomes
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Banyan has created a set of services to support the case management process. Think of it as a toolkit with many approaches to support your efforts during return-to-work and stay-at-work interventions. Experienced practitioners are standing by to answer any questions you might have, or to provide guidance on any of the services.

Where possible, we’ve included extra links to support pages throughout the menu below.

Chronic Pain Reactivation Program (CPRP)

The Banyan Chronic Pain Reactivation Program is an 8-week vocationally-focused, chronic pain management program.  The primary goal of the program is to promote the adoption of an active problem-solving approach to tackling the many challenges associated with the experience of chronic pain and to gradually build up an individuals mental and physical stamina in preparation for a return to gainful employment, if feasible. Individuals learn new coping skills to help manage their pain.  A shift from a perspective of helplessness with regard to these challenges to one of personal responsibility, self-control, and confidence is encouraged.

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During weekly visits, the Banyan consultant assists individuals to develop SMART (specific, measurable, attainable, realistic, and time-limited) goals. There is a strong focus on empowering individuals to monitor their own progress.

The workbook “Managing Chronic Pain: A CBT Approach” is used during the program to teach individuals about the cycle of chronic pain, theories of pain, techniques such as diaphragmatic breathing and progressive muscle relaxation, and cognitive restructuring of negative thoughts of pain into more positive thoughts, stress management, time-based pacing of activities, pleasant activity scheduling, anger management, sleep hygiene, relapse prevention, and flare-up planning.

In addition, a handbook called “The Pain Truth… and Nothing But!” is given to individuals to help them deal with persistent and medically “unexplained pain” and feel in control and optimistic about regaining their quality of life.

The program includes a referral to a physiotherapy clinic for a fitness assessment and a monitored (by a physiotherapist or kinesiologist) 6-week exercise program (1 hour/day x 3 days/week x 6 weeks).

CPP Offsets

At Banyan, through our multiple lens approach we are able to assist Insurers to maximize potential offsets on files or identify the opportunity for this, therefore contributing to overall reduced claim costs.

Banyan’s involvement simplifies an otherwise complex process, providing a superior level of customer service to Claimants while optimizing the Insurer’s Return on Investment (ROI).


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Where application for CPP may be an option, we are able to work directly with Insurers and Claimants to move swiftly; interfacing on your behalf with all stakeholders throughout the application and/or appeals process. This service offering is designed to facilitate enhancement of the Insurer’s internal processes and best practices associated with securing CPPD for their Claimants that are considered totally and permanently disabled.

Banyan offers a flexible structure designed to suit the needs of our customers. We recommend a 3 Pronged Approach which includes:

  • Initial Screening
  • Second Level Triage 
  • In-Person Client Service

Ergonomic Assessment

An Ergonomic Assessment provides detailed information regarding job tasks and the workstation from an ergonomic perspective and compares this information to provided restrictions and limitations, anthropometrics and job requirements of the employee. Banyan’s Ergonomic Assessment’s first goal is to educate the worker on the ideal postures, adjustability and functionality of their existing equipment and workspace, as well as provide feedback on behavioural modification to poor working habits. Recommendations are then made to modify the work environment and equipment/devices in order to make it more suitable and safe for the employee.

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An interactive Ergonomic Assessment Workshop and/or Ergonomic Assessment Blitz can also be conducted for a specific group of employees as a preventive measure, following a location change or when ergonomic issues are generalized within a group.

Functional Abilities Evaluation (FAE)

This assessment objectively measures an individual’s functional abilities and restrictions using a variety of standardized tests with built in reliability checks.

This assessment includes testing such items as range of motion, strength, dynamic and static work demands, co-ordination, and functional activities.

Testing generally takes place over 1 or 2 days. The FAE can either be General or Specific to a particular job.

Job Search Assistance and Monitoring (JSAM)

This 12 hour, 6 week program is designed to assist and monitor individuals in their job search either in-person, telephonically or via videoconference. At the customer’s request, customized duration and hours can be arranged.

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This service is geared toward:

    • Monitoring and evaluating job search efforts;
    • Refining job search techniques where required;
    • Assisting in contacting businesses and employers for information interviews and job interview opportunities;
    • Providing the individual with job leads;
    • Preparing the individual for scheduled interviews and debriefing post interview.
      Weekly or bi-weekly telephonic or in-person meetings can be scheduled to support the individual in job search efforts.

The individual will be asked to submit regular documentation of job search efforts.

Job Search Light (JSL)

Job Search Light (JSL) is a 3 week , telephonic program designed for the independent job seeker who requires orientation to the job search process in searching for suitable alternative employment, but does not require in depth training/support.

The program is offered telephonically or via video-conferencing to individuals who have a computer and internet access. Two sessions are conducted with the claimant.


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The main goal is resume preparation and interview skills development. 

The program goal is to orient the claimant to the potential resources for independent learning.

Job Search Training Program (JSTP)

Job Search Training is a comprehensive 12 hour program over 6 weeks with 4 in-person visits. Telephonic or videoconferencing service is available.

Job Search Training is a tailor made program that provides an individual with the skills required to conduct an independent job search. It focuses on providing job search skills versus conducting a job search itself.

The program can either be referred as a task specific request (i.e., resume writing only, interviewing only etc.), or as a comprehensive package.

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Areas of instructions may include (but are not limited to):

    • Completing job applications;
    • Resume writing;
    • Cover letter and Thank You letter preparation;
    • References;
    • Tips and strategies for successful interviewing;
    • Accessing the hidden job market;
    • Informational interviewing;
    • Tracking the job search efforts.

Labour Market Survey (LMS)

A Labour Market Survey (LMS) involves research to complement other vocational assessment tools such as the TSA or Vocational Evaluation.

A labour market survey is a customized report focusing on industry information/contacts regarding the current/future availability of work, geography as well as current and anticipated pay levels associated with various categories of work.

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In addition, physical demands and/or working conditions (i.e. shift work) of specific occupations can be reviewed.
The research will be conducted specific to the customer request of what information is required.

An LMS can also focus on re-training options including providing cost and duration projections of these options local to the Claimant (e.g. computer skills, GED completion, etc.).

Occ Assist

This program was designed to provide highly supported job search. Individuals who benefit most from Occ. Assist require more individualized assistance with identifying appropriate vocational direction based on current skills and abilities as well as preparing a professional resume and other job search documents ( for example, some individuals may lack computer skills to independently complete a resume).

Program runs for 8 weeks (5 in-person sessions), but can be customized or provided telephonically or via video-conferencing depending on needs.

Living Care Benefits Assessment and Plan of Care

Through the Living Care Benefits Assessment, the need for long-term care is assessed based on the ability to handle the requisite physical “activities of daily living” (ADLs), such as bathing and dressing, as well as cognitive function, such as navigation and awareness. The assessment identifies what areas of their ADLs/cognition require assistance, to what extent, and in what respect.

The home based assessment is conducted by a regulated health professional, most commonly a registered nurse or Occupational Therapist.

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A Plan of Care may be requested following this assessment and assists the Insurer in carrying out the recommendations made in the assessment to secure services and/or treatment/care.


Medications are not “one-size-fits-all”. The PillCheck drug response test provides insight into how your body processes medications, so that you and your doctor will know exactly what drug at what dose is the safest and most effective for you. The PillCheck drug response test identifies your response to over 60 medications for which the US Food and Drug Administration (FDA) recommends genetic testing, and it all begins with a simple cheek swab. Click here to learn more about PillCheck. 

Psycho-Vocational Evaluation (PVE)

This in-person assessment evaluates learning competencies, academic/achievement level, intellectual functioning, work- related aptitudes and skills, vocational interests, general personality characteristics and current emotional status.

The Assessment is overseen by a Registered Psychologist who signs off on the report.

This type of vocational assessment could be used in cases where there is severe mental conditions or in cases where demonstrated cogitive abilities are needed to determine the viability of return-to-work.

Reactivation Program (RP)

The Banyan Reactivation Program is a 6-week vocationally-focused program designed to assist Claimants with physical and mental health issues (e.g., depression, generalized anxiety disorder, post-traumatic stress disorder, chronic fatigue syndrome, etc.) to gradually build up their mental and physical stamina, and resolve psychosocial and other influencing factors impacting negatively on return to work.  The goal of the program is to return claimants to gainful employment by the end of the program, if feasible.

The program involves an initial assessment of function from which a customized program is designed. Claimants are taught to set SMART (specific, measurable, attainable, realistic, and time-limited) goals. There is a strong focus on empowering Claimants to monitor their own progress.

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The Positive Coping for Health Conditions: A Self-Care Workbook is used during the program to teach positive coping skills and show Claimants how to get more control over stress.  Reducing stress helps people with health conditions feel better and be better.  The skills are presented in a step-by-step manner, to minimize the difficulty of learning new skills when clients are already dealing with health challenges.

In addition, Banyan has five booster training modules/manuals (Time Management, Stress Management, Work-Life Balance, Managing Workplace Anxiety, and Assertiveness & Self Confidence) to customize the program and resolve specific psychosocial and other influencing factors which may be impacting negatively on return to work.  Any of the modules can be cost effectively added to the Claimants’ Reactivation Program.

Stay at Work Services (SAW)

The Stay at Work (SAW) program offers employers practical support in managing challenging situations where an employee’s health, personal factors, or other issues are impacting attendance/performance or both.

Tools that can be provided to assist include: innovative accommodation solutions, time management, stress management, assertiveness training, work life balance strategies and managing anxiety in the workplace.

The program can be customized depending on needs and budget.

Transferable Skills Analysis (TSA)

A telephonic service evaluating the Claimant’s vocational profile including: restrictions and limitations to employment, work history, education and commensurate earnings to determine alternate occupations.

Local and national wage information is presented along with labour market demand information.

Recommendations for short-term skills training can be provided upon request.

Vocational Evaluation (VE)

In-person assessment of the Claimant’s demonstrated aptitudes and abilities by utilizing a customized battery of standardized testing to identify alternate occupations.

Used when a TSA may not provide adequate results based on a higher than average commensurate earnings and/or lack of educational background of the claimant (less than grade 12).  This assessment may also be appropriate for Claimant’s who’s first language is not English. 

Short-term (up to 6 months) Skills training and/or longer term training (up to 1 year) may be required to meet the commensurate earnings.

Work (Physical) Demands Analysis (PDA)

The Work (Physical) Demands Analysis (PDA) is a useful tool when a detailed breakdown of the physical demands of a specific job are required to determine whether a job is potentially suitable for an individual when compared to identified physical abilities and/or restrictions.

Objective data collected regarding the physical requirements of a job include: a brief description of all required job tasks, job environment, tools and protective equipment. It is not necessary for the individual to be present during this analysis.

Work Place Facilitation (WPF)

Workplace Facilitation is a form of Alternate Dispute Resolution aimed at resolving workplace conflict.

Through the use of trained facilitators, participants are guided through a structured problem solving process that emphasizes:

  • Confidentiality
  • Identification of common interests
  • Solution focused communication
  • Expanding possible solutions
  • Eventual agreement or plan

Work Placement program

A customized work experience program designed to assist an Claimant who may have been out of the workforce for a significant amount of time or who needs to practice work skills and habits in order to obtain competitive employment.   This service may also assist in cases where the pre-health event employer cannot provide a graduated return-to-work opportunity that may be needed prior to full-time duties. 

Placements are generally arranged with local agencies that support volunteer activities as part of a regular programming. Program duration is individualized based on needs but will usually be at least 4-8 weeks once the placement is arranged.  Allow an additional approximate 4-6 weeks to complete intake, placement preparation and negotiate the placement.  


Work Prep Program (WP) – Quebec Only

A program ensuring a successful and a sustainable return to work. The program is focused on reintegrating employees to work with improved self-esteem, self-efficacy and a better vision of the workplace by providing coaching, education and active participation from the employee. The number and duration of the sessions vary on the needs of the employee and/or the service request. 

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The program involves an assessment from which the program is tailored and can include one or a combination of the following goals:

  • Reduce apprehensions associated with an imminent return to work;
  • Preparing for first contacts with the work environment, managers and colleagues;
  • Develop real-life or simulated goal activities aiming to recover self-efficacy with work related tasks, behaviour and physical demands of the occupation;
  • Develop organizational and problem solving skills;
  • Develop adjustment skills;
  • Develop social skills;
  • Improve stress and anxiety management;
  • Increase responsibility taking;
  • Address all other remaining challenging factors to ensure a sustainable return to work;
  • Sessions can be completed in public locations or near the workplace to facilitate goal attainment.

Work Ready CBT (WR-CBT)

The Banyan Work Ready CBT program has been developed using evidence based practices by leading international researchers. The program is 8 weeks in duration and focuses on the treatment of mental health disorder(s) concurrently with return to work.

CBT sessions are time limited and structured based on international protocols.

The treatment is multimodal, including in-person sessions, goal specific homework, physical reactivation, and on-line documentation of progress.

The program is offered nationally, through a consistent protocol, in English and French languages. The Work Ready CBT program enables individuals to achieve return to work by encouraging independence and self-reliance through education, problem solving techniques, positive regard and value of work. The individuals’ active participation in goal setting and return to work is emphasized.

Work Skills Assessment (WSA)

A telephonic assessment to determine alternative transferable occupations that an employee is suited for based on their education, training, work history and functional abilities.

This assessment is used to assess alternative occupational options with the current employer, but can be used in conjunction with COD planning. This assessment was developed to assist Employers with on-site return-to-work planning.

Reporting guidelines are fully compliant with privacy regulations regarding personal health related information and can be provided directly to the employer once consent is provided by the employee.

This assessment is based on a paper review of the file and a supplementary telephone interview with the employee.

Virtual Offices and Telecommuting Employees

Home Safety and Security Site Visits

Onsite assessment of the home-based work station for telecommuting employees is now available. Employers who have telecommunicating employees are required by law to ensure work environments are safe and secure. If you are an employer needing to externalize the audit of home based office set up and function, Banyan can help. Our on-site assessment utilizes a comprehensive checklist pertaining to home office security and safety.

Mental Health

Cognitive Behavioral Network

Banyan has developed a network of cognitive behavioral therapists who are specifically trained to address return to work issues. Cognitive behavioral therapy is a psychotherapeutic approach that aims to resolve issues related to dysfunctional emotions, behaviors and cognitions through a goal-oriented, systematic procedure. Cognitive behavioral therapy is a well recognized as an effective psychotherapeutic technique for numerous physical and psychological conditions, and is seen as an effective modality to facilitate return to work (Cochrane Data Base of Systematic Reviews, 2010). The cognitive behavioral therapists provide focused short term therapy that may involve counseling, education, exposure techniques, and motivational interviewing. The cognitive behavioral therapists work closely with our work health consultants to ensure that the goals related to work and/or function are aligned and integrated throughout case management, rehabilitation, and therapy.

Psychological Demands Analysis

This assessment is designed to measure the psychological demands inherent in the individual’s work tasks. The assessment includes dimensions such as decision latitude, psychological demands, social requirements as well as support available; physical demands and perceptions of job insecurity. The assessment can be directed at a job; a group of workers; or a specific individual involved in a job. A report with recommendations follows the assessment.