RGA Australia has developed a close working relationship with Banyan Work Health Solutions of Canada.

RGA hosted Maria Vandenhurk, as a keynote speaker at both the FSC Life Insurance Conference in Sydney and an RGA seminar held in Melbourne in March 2014.

Maria impressed upon audiences the need to embrace a new approach to disability claims management that focuses not only on a de-medicalisation of current claims management practices but, even more important, on the development of an outcome-focused approach.

RGA magazine ReView was able to get some time with Maria to ask her some questions about and get her views on best practice claims management. Her responses provide much food for thought for those interested in changing the traditional claims management paradigm. Interview with RGA

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