Gillian BlairVP, Banyan Work Health Solutions
Gillian Blair is responsible for developing original solutions with the over-arching goal of achieving the right balance in claims management for Banyan’s national and international clients. She oversees and conducts comprehensive claims and process reviews, with a focus on assisting clients in the identification of process deficiencies and change implementation targeting improved return on investment. Gillian joined Banyan in 2006 and has also served in the roles of VP of Specialty Services and VP of Insurer Services. Throughout this time, she has driven various claims transformation initiatives, promoting the evolution from a medical model to that of a wholistic approach, putting Banyan at the leading edge of thought in the industry.
Gillian brings 22 years of insurance industry experience to Banyan and has introduced the company’s Workplace Conflict Resolution product line and its CPP/QPP Disability offsets program, a service that is integrated with a unique statistical modeling approach. She has also launched Banyan’s Work Ready CBT, an evidence-based program which leverages international research to bring best practice to the Canadian market. Aside from her known track record, Gillian believes the true value-add and legacy to the Banyan organization has been her ability to empower teams to exponentially improve the performance of business units under her leadership.
Besides her VP role at Banyan, Gillian has been an active participant with the Woman in Leadership Foundation (WIL) Mentorship Program (Toronto Chapter) which is dedicated to positive change in the future of women’s leadership in Canada. She is a member in good standing with the Vocational Rehabilitation Association of Canada (VRAC), has served as the former Chair of the Registration Review Committee within the VRAC, and is also a recognized industry speaker. Gillian has an educational background in rehabilitation and sociology and is formally trained in Alternate Dispute Resolution methodology (ADR). Gillian has co-authored white papers within the Banyan organization, raising awareness, education and solution-focused methodology to the claims and rehab community. Prior to joining Banyan, Gillian worked for major industry players in various capacities, lending her expertise to the operational aspect of the life and disability market.