What Our Customers Say

Leading & Innovative Disability Case Management Solutions

“The facilitator was absolutely excellent.  Friendly, informative, knowledgeable, excellent communicator, explains material clearly, allowed time for questions.  Just can’t say enough about how much I enjoyed listening to what this facilitator had to share with us.”

Participant

Claims Management Dept., First Canadian Insurance

“Banyan is an innovative, responsive organization that has left its mark on the Australian market. They are viewed as thought leaders and have high credibility. They have left a positive impact on claims operations and we look forward to continued engagements. Their results in terms of outcomes are superior and their people are impressive. I have no hesitation recommending them as a provider of choice in the area of disability management.” Nadine Gooderick

Chief Operating Officer, RGA

“We recently had the pleasure of working with Banyan Work Health Solutions with respect to a quality audit that was required on a block of Disability Claim files for one of our clients. From start to finish, Banyan acted in a responsive, flexible and professional manner. Their audit service surpassed our expectations in terms of thoroughness, metrics, analysis and constructive solutions presented. Their interaction with all stakeholders was exemplary despite some frustrations that were not in their control. Despite this, the audit initiative was also carried out on budget.

It is our understanding that Banyan completes their quality audits within a proprietary technology platform. This technological advantage coupled with their deep expertise in Disability Management (DM) sets them apart in the industry. They are a valued solutions provider with innovative offerings that are assisting to raise the bar for best practices in the DM field.”

Doug Curtis

Vice President, Johnston Group

“Banyan WHCs provide comprehensive information regarding specific decision or required courses of action with respect to claims. Having them consulting and managing our claims provides us with great confidence in ensuring that all required documents, information and follow-ups are provided to the worker and compensation boards in a timely manner. Banyan also has a very knowledgeable paralegal which helps us review and conduct claim appeals … this is another great resource to which we have access by employing the services of Banyan. Their Atworkpro system is very easy to us and helps us to keep track of all incidents which occur on a monthly basis. We will continue using Banyan for a number of years to come and would recommend their wide variety of services to any business.” Christina Ghinet

Health & Safety Specialist, GN Johnston

“Banyan produced a detailed and insightful report that has assisted to focus us on our opportunities for improvement. Throughout the engagement, Banyan was highly responsive and collaborative with our people. They rapidly established positive connections and were a pleasure to deal with. They clearly possess extensive expertise in the latest evidence based practices in claims management and conduct themselves very professionally.” Greg Staunton

Head of Group Life Insurance, QSuper

Prior to aligning with Banyan, we had attempted to work with several other service providers and were not impressed. Since partnering with Banyan, we cannot believe the level of service, attention to detail, turn around on decisions, claims management, focus on RTW and outcomes. An overall pleasant experience.

McMillan

“Banyan has been extremely effective and a big help in managing the recent claims.”

Brentag

“We have received great feedback from our employees noting there has been understanding and a level of courtesy while maintaining the goal of return to work. Banyan is very quick to respond to inquiries and have the files well organized with a strong ability to handle our more complex claims.”

Bereskin & Parr

Banyan provided disability management services to this life and health insurance company for cases outside of Quebec. Services included reporting and information for oversight of disability files for in-house use, as well as specialty services to policy holders as part of their plans.

The Banyan Consultants are very keen in understanding the purpose of the referrals we provide in confidence to them… their approach is proactive, striving to support the return-to-work for our customers.

Manon Tétrault

BSW, Rehabilitation Coordinator, Industrielle Alliance

Banyan provided Disability Management consulting to this Halifax-based insurance company, which has since merged with Manulife Financial. Consulting during this five year engagement focused on measurement of caseloads, case resolutions, service times, and return-on investment.

“The Banyan staff has fulfilled our expectations in all the areas measured… to achieve winning solutions for our claimants and Maritime Life.”

Annette Gibbs

Former Vice President, Group Disability Claims , Maritime Life

Banyan delivered coaching and training services for the Madison National Life Insurance Company, a Wisconsin-based provider of health insurance, group life and disability income, and specialized individual life and annuity products. Training was focused on case management and telephone-based interviewing for the Group Disability Claims team.

“I highly recommend Banyan… they are true innovators in the field of Disability Claims Management. They have been integral in helping our company move our claims management to a more functional philosophy.”

Erin Hammes

Quality Audit and Training Coordinator, Madison National Life

Banyan was contracted to administer rehabilitation services for the British Columbia Teachers Federation over a three-year period. The services were provided through the BCTF Salary Indemnity — Teacher’s Rehabilitation program, which was run in five school districts in BC, and served to provide work and rehab opportunities.

“Banyan has provided services in a timely and efficient manner, and has worked well with the policies and philosophy of our program. Our members have commented favourably on the professional services they have been provided.”

Elizabeth MacKenzie

Program Coordinator, SIP Teacher Rehabilitation Program, BCTF

Banyan performed a Transferable Skills Analysis (TSA) for this venerable financial services company. The TSA identified employment potential for individuals by using skills, experience, education, aptitudes, training, and current functioning level for determination of appropriate vocational alternatives.

“Banyan offers a top-quality product with excellent customer service, while maintaining cost-effectiveness.”

Delroy A. Thompson

RRP, Rehabilitation Specialist, Standard Life

Banyan performed a Transferable Skills Analysis (TSA) and provided detailed reports for this Canadian non-profit organization specializing in medical care insurance. The reports provided supported their claims management operations.

“I am extremely pleased with the quality of the TSA reports that I have had completed by Banyan… the turnaround times have been excellent, and communications / explanations has been great. I would not hesitate to refer my files for this service.”

André Despres

Disability Claims Specialist, Medavie Blue Cross

Banyan implemented a series of return-to-work solutions for Munich Reinsurance Company, the world’s largest re-insurer. Specific services include conducting audits for rehabilitation purposes and disability claims intervention.

“I was impressed with the quality of service [you] delivered… it is my belief that utilization of Banyan Work Health Solutions has contributed to positive outcomes where return-to-work intervention and vocational rehabilitation are involved. I would have no hesitation in recommending their services.”

Roula Sahyoun

Former Director, Disability Claims, Munich Re

Banyan provided disability management services over a four-year period for this Canada-wide environmental solutions and waste management company. Services were performed specifically for occupational cases challenging workers compensation / WSIB and STD (Short Term Disability) cases, resulting in early and safe return-to-work, identification of underlying issues for decision making, cost relief for complex cases, and collaboration with physicians in RTW scenarios.

“We have had a number of successes… I would recommend Banyan’s services to a prospective customer.”

Stephen Fletcher

Director, Human Resources and Labour Relations, Newalta

Banyan implemented a claim analytics scoring system for the Group Disability Claims division at the largest financial institution in Canada. This included workshops dealing with the theory and practice of claims scoring, a comprehensive training program to the management team and a group of 80 claims staff, and all required technical, content development, and project management support.

“From the outset, it was evident that the team has a very strong work ethic. Their level of technical expertise in the use of analytics is exceptional… I look forward to continuing work with the team going forward.”

Isabel MacKinlay

Director, Group Disability Claims, RBC Insurance

Banyan delivered various labour market re-entry services to employees of the CPP, Canada’s public retirement income system. Servicing the CPP’s Vocational Rehabilitation program in the British Columbia and Yukon Territory region, Banyan provided employees with severe and prolonged disabilities with a complete range of employment abilities services, including vocational assessments of employability and job search assistance.

“Our case managers enjoyed a high level of satisfaction with Banyan… any question was dealt with promptly, and our clients were treated professionally and with success.”

Don Woodward

RRP, Vocational Rehabilitation Case Manager, CPP

Banyan features an extensive partnership with this large national financial and life insurance company. For 20 years, we have provided rehabilitation and complex claims management services for SLF’s full block of business across the country. Banyan helped develop the in-house team for the Group and Life Disability division through various skills development programs, targeted training, one-on-one coaching, proactive case management, secondary oversight of eligibility decisions for claims, and contributed knowledge and expertise towards the development of proprietary tools. Banyan has also partnered with SLF on special projects such as an Ergonomic Study of Dental Procedures, and Stay-at-Work programs for member groups.

“I can say without hesitation that Banyan has deep subject matter expertise in the area of function-focused case management. They are innovators in their field, and an outcome-focused organization that embraces metrics as part of best practices … I can whole-heartedly attest to their responsiveness, rigor, reliability, and depth of knowledge.”

Marg Bellman

Former AVP Group & Life Disability, Sun Life Financial

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